Well written blog by Lori that I had to re-blog. You want to get and keep your client happy,please read this blog. Thanks again Lori for sharing.
Starting out on the "right foot" with my clients and agents this year is important to me. I thought about all the reasons(s) why a customer/client would abandon their real estate agent or decide to choose someone else to work with.
Missed opportunities. In general, clients like an agent that can set them up on automatic updates and/or keep them updated on what's happening in the market. Both buyers and sellers appreciate open lines of communication and if you don't stay in touch and call your clients frequently and monitor their online activity you may miss an opportunity to work with them. Lack of communications. While no client has the right to expect a real estate agent to be “on call” 24/7, they do expect timely answers to their questions and they want to know if a property hits the market that matches their buying criteria. Quality Time. Do you take the time to explain everything to your clients? Remember that the general public does not buy and sell a property every day and it is important for you, as the real estate agent, to step back and consider that the consumer knows little about your industry and you need to explain it to them. Talking too much and not enough LISTENING. If you have your own agenda in mind and do not understand the needs of your client you will fail every time. Pay attention to what your buyer or seller is asking; be sincere; listen more and talk less. Not fulfilling the Clients Need/Wish List. Nothing makes a client more upset than an agent that does not listen to their needs list. If they must have a 3 bedroom house, don't show them 2 bedroom houses and tell them they can "add on" which is what my agent did to me years ago! Obviously their "want" list they might not be able to afford but explain why a 2 car garage will cost more than a house with a carport. Don't automatically assume they understand square footage or anything else! Dishonesty. This should go without saying, but be honest because you will not only lose your license but your reputation as well. Personality clash. Clients are people. Once in a while, your personalities just don't mesh. If you feel you cannot work together, refer the client out! It happens. DON'T BE LATE!
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